At Flight 1 Aerials (Flight1A) we are confident that our products will be satisfactory to each and every client, customer, or party. It is our belief that our delivered product will satisfy or exceed expectations. For this reason, our return policy requires a written explanation of the products deficiencies.
- Terms of cancellation: A scheduled event can be cancelled no closer than 7 calendar days from the event for a full refund of the deposit. From 7 calendar days to 3 calendar days an event can be cancelled for a 50% refund of the deposit. No refund of the deposit will be given closer than 3 calendar days from the event. However, within 3 calendar days an event may be rescheduled at a discounted rate of 50% of the deposit price.
- Rescheduling of services: Should an event need rescheduled due to inclement weather or other uncontrollable circumstances, Flight1A will try to accommodate the new date of event at no additional costs. If Flight1A has prior commitments on the newly proposed date of event, the scheduling party and Flight1A shall try to find another open date. If no new date can be agreed upon a 50% refund of the deposit will be granted. Aerial photography inherently requires fair weather to accomplish a safe flight. If an event continues, but the flight must be cancelled due to inclement weather, a 75% refund of the deposit will be granted.
- Reason for return: The return of media will only be for incomplete media, miscolored media, or poor resolution media. Digital media to be used for print will be chosen after the event, but before the purchase of physical media. This process deems the purchaser responsible for the selection of the media. If the delivered physical media is of a lower quality than the digital media a 100% refund for the physical media will be granted. If the incorrect physical media is provided a 100% refund for the physical media will be granted.
- Process for return: All returns can be initiated through a call to Flight1A withing 3 calendar days of product delivery. If a disagreement arises for the return a detailed written request for return must be submitted. The written request will be thoroughly evaluated.
- Process of refund: Refunds that fall within the parameters of this policy will be returned in the same form of currency as the purchase. Any approved refund will be initiated within 2 business days.
- Contact details: For cancellation, rescheduling, or to initiate a return please call Flight 1 Aerials at 740-704-5401. Send all written correspondence to customerservices@flight1a.com.